Frequently Asked Questions

FAQ

Frequently asked questions

🙋‍♂️ First-Time Users

❓ What is Ender?

Ender is a community where kids can use their creativity to make amazing things in Minecraft and earn real-world prizes. We help make you a better builder through competitions, tutorials and social features that let you meet and team up with other skilled creators.

❓ How do I get started?

Create an Ender account by visiting 🔗https://joinender.com. From there you can browse the week’s competitions, sign up for any that are appealing to you, and then log into our Minecraft server where you’ll have space to build your creations.

❓ How do I access the Ender Minecraft server?

Make sure you have a recent version of Minecraft: Java Edition installed on your computer (version 1.19 or later) and then log into our multiplayer server using this address: play.joinender.com

For more information about how to get online, check out our Join the Minecraft Server guide.

❓ How old do you need to be in order to use Ender?

Ender is exclusively for kids who are under 18 years old. Adults are not allowed to use Ender, and users “graduate” out of Ender once they turn 18.

🎁 Prize Store

❓ The prize I’m looking at is much cheaper online than it is on Ender. Can you adjust the price?

We always use the full price of items when adding them to the Ender store, because sales are often temporary and we can’t guarantee that the discount will still be active later when someone purchases a prize. This helps protect Ender from losing money on purchases.

Remember that we also pay shipping costs, so you’re getting a great deal regardless!

❓ Will you ship to <insert country here>?

We’ve shipping to tons of different countries in the past, and no matter where you live we’ll do our best to get physical prizes to you! If we are unable, we’ll contact you to discuss further.

❓ How long do prizes take to deliver?

Digital prizes can usually be delivered quickly - we aim to deliver things like gift cards and digital rewards within 24 hours of your order.

Physical prizes that need to be mailed can take longer, so depending on where you live it could take 3-7 days or more for your prize to arrive. Whenever possible, we’ll give you tracking information to help you keep an eye on your package.